Although I hope you will love every purchase from Swag 4 Dogs, in the event you are not satisfied with your purchase please return it to us unused within thirty-one days. We will gladly issue you your choice of a replacement, or a refund. In the event of a defective product, we will also offer you your choice of a replacement item or refund. Please contact me at email@example.com if I may be of assistance in any way. Thank you for shopping with us, your business is valued and appreciated!